Creative Ground was hired by King County Transit’s Design & Construction Division to help remedy an incoherent leadership team and a disjointed culture amongst its engineers and project managers. The culture that its new Manager Pete Melin stepped into was dominated by petty politics, blame lack of accountability, all too common within deep bureaucracies. We interviewed a select group of staff, offered a written organizational culture assessment and suggested several recommendations to rebuild the senior team and develop better practices of communication across the Division. We implemented most of the recommendations over several months, the culture started to improve through better communication and some changes in leadership.
“We worked with Lisa over several productive months when I took over a section of Metro Transit that was struggling with trust and communication issues. Lisa is an insightful, compassionate truth teller who will provide you valuable feedback and tools. She truly cares yet she’ll tell you what she sees, not necessarily what you want to hear. If you are willing to acknowledge the true state of affairs, and buy into a collaborative plan, you’ll not be disappointed. From organizational development, to executive coaching, or anywhere in between, Lisa provides a positive view of leadership, staff, or organizational challenges and an achievable path to improvement.”
–Peter Melin, previous Manager, King County Transit Design & Construction