Leadership at the City of Seattle had invested over $100 million in renovations of their Opera House, renaming it McCaw Hall in honor of their largest philanthropic contributor. A decade later, the leadership team of the building, led by its General Manager, was fraying at the seams and needed space and support to find more coherence to deliver on mission. The team engaged Creative Ground in a 6-month process to identify the trust fractures and implement a road map to rebuild their team and its relational resilience. The process resulted in a leadership change facilitated by the staff’s clarity and collective vision for new leadership required for them to succeed.
“Creative Ground triggered major change in our team by providing a safe place and encouraging honest discussion without destructive judgment. We felt heard and it gave us the courage to acknowledge our own voice in a manner that was constructive to the team as well as to us as individuals. Lisa helped us remember we all have something to contribute. We all have the same goals in mind. Further, we all have a voice in whatever success we realize. We so appreciate her help in putting us all back on track that is not only successful but filled with continual learning, openness and fun.”
–Michael Lowe, Seattle Center, McCaw Hall Facility Lead